obama care navigators got people logged in and signed up. >> this was my third time on the website, you know, the first time i couldn't get through, the second time i didn't know how to navigate it correctly. this time, i didn't notice any glitches. >> reporter: january 1st, american who is think they bought coverage might be surprised. they are sending sign up files to insurance companies. >> if health plans don't receive complete and accurate enrollment files, consumers may not be enrolled and coverage would not begin. >> reporter: the white house says preventing that is top priority with less than a month to get the system right. administration sources tell cnbc they have narrowed the problem to something involving mistranslating social security numbers. now that they know what's causing healthcare.gov to kick out junkie files to keep those they think they can fix it soon. i'm steve handelsman, news 4. >>> six people have to find a new place to live in howard county. investigators are looking for the cause of this fire in a town home on blue point court in clarksville. the fire damag